Boostbicycle insists on the principle that quality and customer are the highest. Every product we sell is under strict quality test by our QC department before shipment, so you can use it trustingly. However, as all carbon wheels/frames are handmade, there may be some defects on the appearance. But if this doesn’t influence any other important technical indicators, we may not make replacement.
We offer 1 year quality warranty for wheels/rims and 3 years for frames. Furthermore, please note the following two points:
1. If any quality issues were found within 3 months after you receive the products, we replace free products and free shipping cost.
2. If any quality issues were found beyond 3 months and within 1 year, we replace free products, but the shipping cost paid by you.
1. Accidents and crashes
2. Abnormal use or misuse (like jumping, off-road riding, cyclocross, etc.)
3 .Improper assembly or follow-up maintenance by an unauthorized technician.
4. There are some minor defects or the appearance is not smooth which has no impact on the use of function.
5. Exceeding the highest tire inflation pressure (road rims:130pi, MTB rims:65pi.)
6. The spoke tension is out of the range of use.(the max spoke tension is 150kgf)
7. Be out of the rim’s biggest weight of bearing.
8. Damages caused by natural disaster.
If you are not satisfied with Boostbicycle’s product you purchase, you can return it unconditionally within 30days and you will get the refund except the handling fees such as shipping cost, commission, duties and so on. Returning should be eligible as below:
1. The wheel/frame has not been used or installed;
2. The wheel/frame has no special decals and the spokes are not customized;
3. If your package is damaged during the shipping, please take some photos and contact us as soon as possible so that we can handle it in time;
4. If you don’t receive the product more than 30days after you place the order, we will refund all your payment and other relevant cost.
If your condition meets what we mentioned above and you want to return/refund, please send an email to us via email@example.com , we will reply you within 24hours.