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FAQ

Why carbon? Why carbon wheels are so popular, and what benefits they provide for riders?

If you put carbon wheels on your bike, you'll instantly be a better, faster rider. There are two ways to improve your cycling, either you train hard to improve your physical endurance and power or upgrade your bike. That's why Carbon Wheels come in. They are lighter and more aerodynamic than standard metal wheels. That means a bike with carbon wheels will be easier to ride fast. If you swap out your current wheels for carbon wheels, you'll be faster instantly. There is no other upgrade on a bike that will have more impact on speed and endurance than carbon wheels. Carbon wheels are also the highest value of all bike upgrades. 

What dose tubular and clincher mean and how to choose between them?

Clincher wheels are the most common type and are used with a tire and an inner tube. If you get a flat tire with a clincher, you can change out the inner tube and continue riding fairly quickly. Tubular wheels are lighter and cheaper, but you must use specific tubular tires. These tires combine the tire and inner tube into one piece, and must be glued onto the wheel. Generally tubular tires are cheaper than clincher tires and they are more difficult to change, in the event of a flat. If you're racing, choose tubular, and if you're looking for an all-around wheel choose clincher. There's more to it than that, but most people make the decision by that criteria.

Why use basalt braking surface?

The basalt braking surface has higher TG than Toray T700 carbon fiber fabric, it can disspate heat build-up and provides consistently solid braking. The rough surface can increase the friction to improve the stopping performance of the carbon wheel. Otherwise, it won’t squeal when braking thanks to the rough surface.

How to complete an order and pay?

Welcome to click here to watch the shopping process demo, and I wish you have a wonderful experience on our web.

What kind of payment do we accept?

We accept Paypal, Western Union and Bank Transfer. For more about payment, please click here.

May I put my logo on wheels or rims?

Yes , we offer customized service,such as OEM/ODM.

How is Boostbicycle's market competitiveness and cost performance?

Boostbicycle company’ mission is to create high-end carbon fiber bicycle parts, they will be tested strictly according to EN standard before export. From our annual sales data and the increasing numbers of customers, our cost performance is quite good.

I'm worrying about the quality about carbon road bike tubular rims, will them transform or break down after long use and what’s the highest TG point?

Indeed, it’s always be an issue in carbon fiber wheel industry that the tubular rim will transform after long periods braking. Boostbicycle persist to employ Toray carbon fabric imported from Japan, through special processing technology, strictly test the braking surface. From the customers’ feedback in these two years, we are surprise that except a few 20mm rims have the problem, other series didn’t have that issue. Our TG point can reach 220°~240°.

What about duties and customs?

All goods are subject to normal import duty, taxes and customs clearance charges in the destination country. International buyers are responsible for paying the shipping duties and taxes, BOOSTbicycle company can’t control these charges and forecast what they may be. Customs policies are different in different country, you should contact your local customs office for more information. If a buyer refuses shipment due to duties, he/she will be liable for any costs incurred by BOOSTbicycle company international.

Is it possible to describe the product in low value?

If you have the requirement , we can mark the parcel as a gift. Please note that you should ensure the parcel can pass through the customs when you exchange the name about the product. If the good was withheld for this, you should solve it by yourself.

What’s the minimum order quantity? If there is a discount in bulk?

The MOQ of rims and frames is 1/piece, the MOQ of wheelset is 1/pair. When you order on the online shop, you can get 3% off if you order more than 10 pieces/pairs, 5% off if you order more than 20 pieces/pairs. More favorable price welcome to contact us.

After I place an order, when will it become valid and what's the delivery time?

When you place and pay the order successfully, it will become valid immediately. Generally, the delivery time is 5-15 days, it will be slightly different according to the order quantity.

How can I track my order and manage my order information?

You can track your order and manage order information on your dashboard. Once your products have shipped, a tracking number will be sent to you.  You can connect to the EMS/TNT website to monitor the progress of shipments in transit.

Express Shipment Tracking:  www.ems.com.cn/english.html

                                                       www.tnt.com/express/en_gb/site/home.html

How will you package my items? Will it arrive completely and safe?

Boostbicycle employs new packing box which is stiff and secured. It has strong inside structure that can protect product from violent throwing during the shipping. Please be relieved that your goods will be protected well and arrive in good condition.

How to contact us?

For any information or question, please contact us.

info@boostbicycle.com

Tel: +8617750591820

Fax: 86-592-6060382